We increased the efficiency of handling customer after-sales tickets by a factor of 3 using Claude 3, but we ran into two problems that we shouldn’t have encountered.
This article is based on the real experiences of a Southeast Asian e-commerce SaaS team. It breaks down the actual benefits of Claude 3 in the context of after-sales ticket management, identifies the specific pitfalls encountered, clarifies the boundaries for which teams it is suitable or not, and provides practical recommendations that can be immediately implemented. This helps smaller and medium-sized teams quickly determine whether they need to integrate Claude 3 into their systems.