We used GPT-4o to increase the accuracy of our multimodal customer service to 92%, but we really suffered a lot from these three issues.
This article is based on the practical experience of a three-person technical team in Southeast Asian cross-border e-commerce. It provides a detailed explanation of the core features of GPT-4o, the actual benefits after implementation, as well as real challenges encountered, such as multi-modal throttling and insufficient recognition accuracy for smaller languages. It also offers clear criteria for determining suitable use cases and practical guidance to help small and medium-sized enterprises decide whether to adopt GPT-4o.